Responsible Gaming at 6win

Our Commitment to Responsible Gaming

At 6win, we believe that gaming should be a source of entertainment — never a source of stress, financial hardship, or distress. As Bangladesh's trusted online gaming platform, we take our responsibility to players seriously. We have built a range of protective tools and resources to help you stay in control of your gaming activity at all times.

6win strictly enforces a minimum age policy. All users must be 21 years of age or older to register and play on our platform. We reserve the right to request age verification documents at any time. Anyone found to be under 21 will have their account suspended immediately and any funds returned in accordance with our terms.

Recognising Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. Awareness is the first step toward seeking help. Please read through the following warning signs honestly and reach out to us if any of them feel familiar:

• Gambling more than you planned or spending more money than you intended.
• Chasing losses — trying to win back money you have already lost.
• Neglecting work, family, or daily responsibilities because of gaming.
• Feeling anxious, irritable, or restless when not gaming.
• Borrowing money or selling possessions to fund gambling.
• Hiding your gaming habits from family members or close friends.

Self-Exclusion & Account Controls

6win gives every player direct control over their account. If you feel that gambling is starting to negatively impact your life, you do not need to wait — account protection tools are available immediately upon request to our support team.

We offer the following account control options, all processed within 24 hours of your request:

• Short-term time-out: pause your account for 1 day, 7 days, or 30 days.
• Medium-term self-exclusion: lock your account for 6 months or 12 months.
• Permanent self-exclusion: close your account indefinitely with no option to reopen.
• Account activity freeze: restrict access to deposits and betting while keeping your balance accessible for withdrawal.

Once a self-exclusion period is set, it cannot be shortened or reversed upon request. This is by design — protecting you even when you feel the urge to return. If you are approaching the end of a self-exclusion period and still feel vulnerable, simply contact us to extend it.

Deposit & Spending Limits

Setting a personal budget is one of the most effective ways to keep gaming fun and sustainable. 6win allows you to set hard limits on how much you can deposit within a given time window. These limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Limit types available on 6win:

• Daily deposit limit: cap the total amount you can deposit in a single day.
• Weekly deposit limit: restrict your total deposits across a rolling 7-day period.
• Monthly deposit limit: set a ceiling on your total deposits across a full calendar month.

Tips for Playing Safely

Responsible gaming starts with simple habits. Following these guidelines will help you enjoy 6win as the entertainment experience it is meant to be:

• Set a fixed budget before each session and stop when it is reached — never play with money you cannot afford to lose.
• Take regular breaks during gaming sessions — step away for at least 10 minutes every hour.
• Never gamble when you are feeling emotionally stressed, tired, or under the influence of alcohol.
• Think of gaming as entertainment with a cost — similar to buying a cinema ticket — not as a strategy for income.
• Balance gaming with other leisure activities such as spending time with family, watching cricket, or outdoor activities.

Support & External Resources

If you or someone you care about is struggling with gambling-related issues, please reach out. Our support team at 6win is available 24 hours a day, 7 days a week. You can contact us directly at [email protected] — we treat all enquiries with complete confidentiality and zero judgment.

We strongly encourage players who feel they need professional counselling to seek help from mental health services available in Bangladesh. Community health centres in Dhaka, Chittagong, Sylhet, Khulna, and other major cities offer confidential support for behavioural health concerns including problem gambling.